Lease Time Calculation

The lease term will be counted as 1 month if it’s 1 – 30 days before returning the product, and 3 months if it’s between 31 – 90 days before the product is returned.

During the lease period, remote assistance can be provided for any technical problem. If a unit replacement is required, the shipping time for both return and sending is not included in the lease period, and we will pay the shipping charges. In case of repair, the lease time is the total time the former unit and the new unit is in your possession.

Shipping & Return

Shipping

Free Shipping is only valid for shipping addresses in the United States; excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and U.S. Air Force bases.

Please note that the Acesight VR Rental Service is not valid in Canada or the state of Florida.

Return & Renewal

Please let us know if you would like to renew the rent or return the unit 5 business days before the expiry day.

• If you would like to renew the rent, please place the order directly 5 business days before the expiry day. The new lease period will be extended automatically after the previous rent ends.
• If you would like to return the unit, please send us an email 5 business days before the expiry day. In the email, you will let us know that you would like to return the device in written form. We will reply with an RMA number within 24hrs.

It will take 3 business days to confirm the unit condition after receiving it. The security deposit will be refunded in 5 business days if the unit is returned in the same condition it arrived to you.

The rent needs to be paid in full before the security deposit is refunded.

Notes

Before returning the Acesight VR, you must contact us and obtain the RMA number. Any return without a RMA number is unauthorized. If an unauthorized return results in the loss of the device, the renter/buyer shall bear responsibility and pay the full retail price for the lost unit.

The Acesight VR must be returned by the expiration date of the lease term at the latest. The return after expiration will be taken as an additional lease, and $199 will be deducted from the deposit if the return is within 30 days after expiration, and $499 will be deducted if the return is within 30 – 90 days after expiration.

If the unit is not returned by the expiration date, the difference between the rental payments and ­­­­­­­retail price will be paid according to the current Acesight VR retail price.

If you do not return the unit or pay the difference deliberately 90 days after expiration, necessary measures will be taken, which may affect your credit history.