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FAQ

How to select a best video magnifier for myself or loved ones?

Zoomax product were designed for everyone. However, the selection varies depending on the different user demand. Please call or email us when you have any concern or doubt. Our service and sales team will be glad to give helpful advice. 

Does Zoomax repair product in the United States?

Yes! Our technical person locates in the East of the United States. He is very skillful and responsible.

Can people over 70 years old use Zoomax product?

Sure! Zoomax devices are all very easy to use. We have many customers who aged over 80 and 90. 

Can I place order if i Am outside of uSA?

Yes! Please contact [email protected] to tell us your request. You will get reply in one working day from your exclusive sales manager. 
 

Is the wireless charge the standard part of the Luna 6?

Yes! 

The wireless charger is the standard part. Please check out everything when you receive the Luna 6 package. 

Is zoomax products FDA proven?

Yes! Every Zoomax device has been FDA registered. 

Is the External foldable stand of Snow 12 A standard accessory? 

Yes! 

The external foldable stand is packed with the Snow 12 unit in one package. Please check out everything when you receive the package. 

The Screen Is Black – What Is Wrong? 

Check that your Zoomax product is powered up and switched on. If you’re using a handheld magnifier, ensure that the battery is charged. If the device is on and has sufficient battery charge, try reducing the magnification level, and ensure there is reading material beneath the camera.

Why is My Battery Not Charging?

The most important thing to check is that the power cable is properly connected, and that the electrical outlet is working. If you are plugged into a power strip, make sure the power strip is switched on in the On or Reset position. Make sure the power cable you are using is the one supplied with your Zoomax product. Many power adaptors look alike.

If your Zoomax product is several years old, it is possible the battery has reached the end of its usable life and needs to be replaced. If it’s still not working, please contact us and we will do our best to help you.

Why is the Power Not Working?

Make sure the power supply cord is connected to a working electrical outlet. Make sure the battery is charged and correctly inserted into the unit. Press and hold the power button for 2 seconds to turn on. If the power doesn’t work, try device power supply. If your power cable consists of two parts that connect in the middle, make sure this connection is okay. If you use a battery powered magnifier and the battery is totally flat, connecting to electrical power will not necessarily result in being able to switch the product on. Leave it plugged in for 5 minutes and try again. If it’s still not working, please contact us and we will do our best to help you.

Why Does the Screen Image Appear Smudged?

The most common cause of a smudged image is finger prints or dirt on the camera lens. Use the supplied soft cloth to wipe the camera lens and see if things improve. Some blurriness or distortion is unavoidable at higher levels of magnification.

Why is the Image on the Screen Dark or Distorted?

Please ensure the video magnifier is flat on the page.

Why Does My Video Magnifier Turn Off Suddenly?

Our handheld video magnifiers feature a power saving setting that will automatically turn off the screen after 3 minutes of inactivity. Check to make sure the battery does not need charging. If it is still not turning on, connect the power supply to see if it is a battery issue. Press the power button for more than 2 seconds and the device should turn on. 

Why Won’t My XY-table Lock?

To lock the XY table, the brake lever needs to be in the right most position. If it is in the left unlocked position or somewhere in-between, move the lever all the way to the right to lock.

Why is the XY-table Not Moving Smoothly?

Make sure the XY-table is unlocked. If you can’t move the table at all, check to see if there is an object obstructing the XY-table movement.

Code? No need!

The codes will be automatically applied on the Cart and Checkout pages.

If you're not sure about the availability of the discount, simply add the product to your cart and try clicking on the View Cart or Checkout buttons in the upper right corner of each page.

Grand Total

Money Off

Shipping

Code

$2,000 & Above

$400

Free

OFF400

$1,000-$1,999

$200

Free

OFF200

$400 - $999

$90

Free

OFF90

Authorized Repair Service Change Notice

The Commercial Electronics is no longer a Zoomax authorized repair service provider. Please do not contact the company or send any unit to them for device repair. Otherwise, you will be responsible for the consequences.

------------!Do NOT Contact!------------

Commercial Electronics Service Center
Contact: Rupert Simms

------------!Do NOT Contact!------------

Need After-sales Service?

For any after-sales request, please submit a form. Our after-sales team will reach you out soon, and offer you the contact information of the best service center.