We are here to help. If need customer service for a product you have already purchased or have questions about a Zoomax product you would like to buy, please let us know.
If you are in need of technical support or after-sales service, we are here to help. Please complete the form below and submit. Your exclusive service manager will response in 24 hours ( working day). Please kindly pay attention to your inbox email.
- If you believe your product is still under warranty please provide us with the serial number or proof of purchase.
- If your product is in need of service we will provide you with a Return Merchandise Authorization (RMA) number that should be marked on the outside of the box, along with the address of the service center nearest you. RMA number is a MUST for after-sales service. Click here to submit a form for the RMA number.
- If your product is still covered by the factory warranty, repair of the device (parts and labor) and return shipping will be covered at our expense. You will be responsible only for the cost of shipping the product to the service center. If you would like to have a Zoomax unit repaired, please submit a repair service form here.
- For service outside of the warranty period, you will still need an RMA number. Since you are responsible for shipping in both directions and for repair (parts and labor), an initial inspection of the product is done first so that we can provide a repair estimate.
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For customer service, please refer to our Customer Service page before submitting your request.