We ship to Canada too. Shipping Policy Update

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Customer Service

  • Payment
    What are the online payment methods?
    Does Zoomax have any installment plan?
    Check Payment
    Business Purchase
  • Shipping & Delivery
    Is the product shipped from the U.S.?
    How long will the delivery take?
    Ship to Canada
  • Repair Service
    What should I do if there is a problem during the use of the product?
    2-year Warranty
    Can warranty be extended?
    Can I still have the unit repaired if it’s not under warranty?
    Can I buy an accessory separately if it is lost?
    How long will it take to complete the repair request?
  • Returns
    30-day Money Back
    Return Your Products

Payment

Payment of orders made on this web site are processed securely through PayPal, using a credit card.

Besides checking out as a guest, you can log into a PayPal account you already own too. Credit card information is not stored by or otherwise provided to Zoomax (USA) Inc. The only information we receive is your billing and shipping address information, and any phone or email address you provide.

What are the online payment methods?

The online payments methods include

  • PayPal: You can pay with PayPal, or enjoy 6 months special financing on purchases of $99+ with PayPal Credit. To pay with PayPal Credit, you need a PayPal account and a PayPal credit account linked to each other. For more information, please refer to What is PayPal Credit?
  • Debit or Credit Card: Please note that “Debit or Credit Card” button is powered by PayPal too. The payment may look like “paid with PayPal”, but in fact, your order will go through and be charged to the debit/credit card if you enter the card information. You don’t need a PayPal account to pay this way.

Does Zoomax have any installment plan?

Currently we don’t provide installment plan.

For special financing plan, please try PayPal Credit. It allows you to break down the cost of Zoomax low vision aids over time so you enjoy the enhanced view immediately. For more information, please refer to What is PayPal Credit?

Additionally, a rental service is available on Acesight VR electronic glasses. You will be able to enjoy an obligation-free trial at a cost as low as $199/month, with refundable security deposit.

Check Payment

While we do accept check payment, please note that the check must be from a U.S. banking institution, and funds must post as cleared in our account before any merchandise will be shipped to you. Thank you for your understanding.

Business Purchase

If you represent an organization such as a school or state/federal agency and wish to use a purchase order, please send your purchase order to [email protected]. We can also provide an official sales quote if you need one.

Shipping & Delivery

We accept online orders from customers living in the continental United States, Alaska, Hawaii, and Puerto Rico. We ship to post office boxes, APO, and FPO addresses.

We accept orders from customers in the USA or a US territory and ship via UPS/FedEx. A signature may be required upon delivery. 

Is the product shipped from the U.S.?

Yes. The warehouses in charge of delivery are in CA, KY and MA.

How long will the delivery take?

Express service is UPS or FedEx Ground. Normally delivery time is 3-7 days.

The special express service (2-day express, overnight, etc) is not provided due to the cost increase. However, if you determine the date you would like to have the unit delivered, please let us know via the purchase note or contact us form, and our sales will estimate the possibility as well as the cost, and then reach you out.

Ship to Canada

We also ship to Canada. If you are from Canada, please note that duties and taxes are not included in your order total.

Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. This charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from the U.S. and
  2. Duties charged for processing by your country.

Any other international requests will be forwarded to the local dealer or to Zoomax Technology Co., Limited in China for follow-up. International sales inquiries will be forwarded to a local dealer.

Repair Service

What should I do if there is a problem during the use of the product?

First, please contact the dealer who sold the product to you.

If the problem remains unsolved, please request an after-sales service by submitting a form here, and we will have a specialist call you back within 24 hours. We will either help you address the problem with instructional guides, or inform you the information of repair service providers in United States.

2-year Warranty

If your Zoomax products breaks or fails during the warranty period due to a manufacturing defect, we will repair it free of charge. To qualify for warranty service your device must have been purchased within 2 years.

Do not ship devices to us or any of our repair centers without first obtaining an RMA number. You are responsible for shipping a device to us for service. The repair and return shipping is covered by Zoomax. ALWAYS include the power adaptor when returning your product.

Can warranty be extended?

The warranty extension is only available on Acesight electronic glasses series.

  • Acesight & Acesight S 1-year warranty extension: $259
  • Acesight VR 1-year warranty extension: $179

The coverage can only be extended once. Thus the longest warranty of Acesight, Acesight S and Acesight VR is 3 years. To get the warranty extension, please leave us a message.

Can I still have the unit repaired if it’s not under warranty?

Products older than 2 years and therefore out of warranty may still be repaired at the owner’s expense. We will inspect the device and provide a repair estimate prior to completing any service work.

You will be charged for the transportation and maintenance costs. If the accessory replacement is necessary, you will need to pay for the accessories. Please contact us for the cost details before sending the device to us for repair.

Can I buy an accessory separately if it is lost?

Yes. You can buy the accessory directly from your distributor, or you can browse the Accessories category on Zoomax USA website, or contact us directly.

How long will it take to complete the repair request?

It takes 3-5 business days to address a repair request and complete the repair after we receive the unit with the correct information including RMA#. For more complicated repairs it may take 3-5 days, up to 10 days total.

The delivery time will be 5-10 days after receipt of the device. Please check the delivery status you will receive in an email with your tracking number and invoice.

We will reach you out with any unexpected situation.

Any feedback regarding our after-sales service, please feel free to leave us a message via the contact form, or send email to [email protected]

Returns

30-day Money Back

Your purchase is protected with 30-day Money Back guarantee, which will start counting only as you have received the items.

Return Your Products

If you purchase a product directly from Zoomax and wish to return a product within 30 days of purchase you may do so by contacting us and obtaining an RMA number. Once a product is received we will inspect for damage, confirm the presence of all accessories, and then process the refund. Note that shipping is never refunded and the cost of shipping will be deducted from any “free shipping” offer.

If you purchased a Zoomax product from anyone else such as a dealer or eye doctor or eye clinic, please contact them to make your return. Do not return any product to Zoomax that was not purchased from us directly.

Products older than 30 days are not eligible for return.

Restocking Fee

If an opened returned product shows signs of damage or abuse affecting secondary sales, 20% of restocking feel will be charged. The cost to repair the product will also be assessed and could be higher than 20% in some cases. Unopened product – i.e. still in factory seal and clearly unused – may be exempt from this restocking fee.

Demonstration

Product demonstration videos can be found on the product pages of this web site and can be viewed any time.

If there is no authorized dealer in your area, or for other information about product demonstrations, please contact us and we will do our best to help you.

Authorized Repair Service Change Notice

The Commercial Electronics is no longer a Zoomax authorized repair service provider. Please do not contact the company or send any unit to them for device repair. Otherwise, you will be responsible for the consequences.

------------!Do NOT Contact!------------

Commercial Electronics Service Center
Contact: Rupert Simms

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Need After-sales Service?

For any after-sales request, please submit a form. Our after-sales team will reach you out soon, and offer you the contact information of the best service center.