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After-sales Service Form

Something went wrong? Need a repair for your Zoomax product? Request an after-sales service conveniently online.

To qualify for warranty service your device must have been purchased within 2 years. If your Zoomax products breaks or fails during the warranty period due to a manufacturing defect, we will repair it free of charge. We operate 2 repair facilities in the USA, located in Georgia and California.

Products older than 2 years and therefore out of warranty may still be repaired at the owner’s expense. We will inspect the device and provide a repair estimate prior to completing any service work.

Please submit the form below.

    1. Your Information

    All fields required.


    Zip Code

    2. Product Information

    All fields required.


    Product Serial Number (S/N) (16-digit) Where is S/N?

    Purchase Time

    Purchase from

    3. Problem Description

    Problem (required)
    Battery Life/Charging ProblemLoss of Accessories (adapter, charger, battery, etc)Screen/Displaying ProblemSomething Else (please specify below)


    Upload a photo/video if it can help us understand your needs better.
    File size limit: 24MB

    Where to find the S/N:

    S/N is a 16-digit series number which can be found on the label of your product box.

    If you don’t keep the box:

    • Check the back of your Zoomax video magnifiers. Usually, there will be another label indicating the S/N. The product Snow 4.3 has the S/N under the battery cover.
    • If it is an Acesight VR, the label will be on the controller and the bottom of the headset.
    • If it is an Acesight/Acesight S, the label will be inside the carrying case, usually on the top.

    If your product doesn’t have a S/N (may occur on accessories and old models), or you just can’t find it out, please type sixteen 0 (zero) to submit the form.

    Phone service is NOT for after-sales service.

    Phone service is NOT for after-sales service.