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After-sales Service Form

Something went wrong? Need a repair for your Zoomax product? Request an after-sales service conveniently online.

To qualify for warranty service your device must have been purchased within 2 years. If your Zoomax products breaks or fails during the warranty period due to a manufacturing defect, we will repair it free of charge. We operate 2 repair facilities in the USA, located in Georgia and California.

Products older than 2 years and therefore out of warranty may still be repaired at the owner’s expense. We will inspect the device and provide a repair estimate prior to completing any service work.

Please submit the form below.

    1. Your Information

    All fields required.

    State/Province

    Zip Code

    2. Product Information

    All fields required.

    Product

    Product Serial Number (S/N) (16-digit) Where is S/N?

    Purchase Time

    Purchase from

    3. Problem Description

    Problem (required)
    Battery Life/Charging ProblemLoss of Accessories (adapter, charger, battery, etc)Screen/Displaying ProblemSomething Else (please specify below)

    Photo/Video

    Upload a photo/video if it can help us understand your needs better.
    File size limit: 24MB


    Where to find the S/N:

    S/N is a 16-digit series number which can be found on the label of your product box.

    If you don’t keep the box:

    • Check the back of your Zoomax video magnifiers. Usually, there will be another label indicating the S/N. The product Snow 4.3 has the S/N under the battery cover.
    • If it is an Acesight VR, the label will be on the controller and the bottom of the headset.
    • If it is an Acesight/Acesight S, the label will be inside the carrying case, usually on the top.

    If your product doesn’t have a S/N (may occur on accessories and old models), or you just can’t find it out, please type sixteen 0 (zero) to submit the form.

    Phone service is NOT for after-sales service.

    Phone service is NOT for after-sales service.