We are here to help. If need customer service for a product you have already purchased or have questions about a Zoomax product you would like to buy, please let us know.
If you are in need of technical support or after-sales service, we are here to help. We can be contacted toll-free at (866) 296-8388 or by completing the form below.
1. If you believe your product is still under warranty please provide us with the serial number or proof of purchase.
2. If your product is in need of service we will provide you with a Return Merchandise Authorization (RMA) number that should be marked on the outside of the box, along with the address of the service center nearest you.
3. If your product is still covered by the factory warranty, repair of the device (parts and labor) and return shipping will be covered at our expense. You will be responsible only for the cost of shipping the product to the service center.
4. For service outside of the warranty period, you will still need an RMA number. Since you are responsible for shipping in both directions and for repair (parts and labor), an initial inspection of the product is done first so that we can provide a repair estimate.
5. Please include your city/state information in the message. This will help us determine which service center to work with.
For customer service, please refer to our Customer Service page before submitting your request.
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Zoomax (USA) Inc.
Toll-free: (866) 296-8388
13 Branch Street, Suite 205
Methuen, MA 01844