Welcome to Zoomax USA Online Store

Can Zoomax deliver to my place? How to make a return? Can I have a demonstration? Check customer service page for the answer.

Customer Service

Payment

Your purchase will be redirected to Paypal website to process the payment. Zoomax USA Online Store currently doesn't support Credit Card Saved, and for purchase security concern, paying through Paypal is an optimal choice. All the payment/billing information will be transmitted to Paypal and you don't have to type it again. Guest Payment is available which allows the customer to pay through paypal without a Paypal account.

After completing the payment the page will be redirected back to Zoomax USA Online Store for order confirming.

Shipping & Delivery

We currently accept online orders only from the continental United States, Alaska, Hawaii, and Puerto Rico. For customers from other countries or regions, generally, we will inform you the local distributors as a recommended way to purchase the Zoomax device.

Orders will be sent by UPS Ground Service. For oversized and heavy items extra charges will be added. UPS 3rd-Day (3 business days) is available but not for battery or battery-containing products. Additional charge will be added.

Please note that we cannot ship to PO boxes or APO and FPO addresses.

Shipping fee might be adjusted if any change occurs to shipping condition.

If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us for assistance.

Returns & Replacements

If you are dissatisfied with an item, you can request an online return after logging in. For all Zoomax products, you have up to 30 calendar days from the time you receive your item(s) to initiate a return. All returns must be returned to us via a traceable form of shipping (UPS, Fed Ex, etc.) in new, resalable condition-containing (in New condition) all the original packaging, accessories, warranties, instruction manuals, etc. Packages must be returned freight prepaid. Restocking fee may apply if products are not received in good condition.

After submitting the form, you will receive a Return Merchandise Authorization (RMA) number from Customer Service Department in 2 working days. The RMA number must be written on the invoice or the shipping box. Please do not write the RMA number on the original packaging. Unauthorized returns will not be accepted and will be returned freight collect.

Once we receive the item(s), we will issue a refund for your product, excluding shipping fee. Note that the way your refund is processed depends on your original payment method. Refunds to credit or debit cards can take up to 30 days depending on the card company involved according to Paypal Help Center.

If you're having trouble with your new product, before attempting a return, please fill Contact Us Form in 48 hours after receiving the item(s).

Demonstration

Video product demonstrations can be found in the product page.

Zoomax product demonstration will be offered by Zoomax authorized distributors. To find a distributor, please log in and check SERVICE - Distributor List (visible only to registered user).

If there is no distributor in your area, or for other information about product demo, please contact us and we will help you find what you need.