Toll-free: (866) 296-8388

Can Zoomax deliver to my place? How to make a return? Can I have a demonstration? Check customer service page for the answer.

Customer Service

 

PAYMENT

Payment of orders made on this web site are processed securely through PayPal, using a credit card. You can check out as a guest, or log into a PayPal account you already own. Credit card information is not stored by or otherwise provided to Zoomax (USA) Inc. The only information we receive is your billing and shipping address information, and any phone or email address you provide.

If you represent an organization such as a school or state/federal agency and wish to use a purchase order, please send your purchase order to sales@zoomaxusa.com. We can also provide an official sales quote if you need one.

While we do accept check payment, please note that the check must be from a U.S. banking institution, and funds must post as cleared in our account before any merchandise will be shipped to you. Thank you for your understanding.

 

SHIPPING & DELIVERY

We accept online orders from customers living in the continental United States, Alaska, Hawaii, and Puerto Rico. If you live in another U.S. territory, or require shipping to a PO box, APO or FPO address, please contact us for details on how to order.

If you live in a country other than the USA, we will refer you to one of our international dealers, or to Zoomax Technology Co., Limited for further assistance. Sorry, but Zoomax (USA) Inc. does not export to other countries.

Unless otherwise agreed upon in advance, all orders from Zoomax (USA) Inc. are shipped via UPS Ground. Shipping charges shown on this web site are estimates only. If you wish to know the exact amount in advance, or if you would like to pay for faster shipping service, please contact us. Because of safety restrictions imposed by UPS, shipment of lithium batteries is only offered via UPS Ground. 

 

REPAIRS & RETURNS

We want you to be 100% satisfied with your Zoomax product purchase. If there’s a problem, please let us know. Zoomax (USA) Inc. can be reached toll-free at (866) 296-8388 or by completing the Contact Us form on this web site. If you purchased a Zoomax product through an authorized dealer, please contact them first for any assistance.

If your Zoomax products breaks or fails during the warranty period due to a manufacturing defect, we will repair or replace free of charge. We operate two repair facilities in the USA, including a facility in GA and another in CA, to assist us with warranty service.

If you prefer to return your purchase for a refund, you may do so within 30 days of receiving the Zoomax product. If you purchased through an authorized dealer, you must work through them to obtain your refund.

Conditions
1. Do not return or ship for service, any product without first obtaining a Return Merchandise Authorization (RMA). Failure to do so may result in refusing delivery, and the shipment will be returned to you.
2. Customer is responsible for the cost of returning the device to Zoomax (USA) Inc. or to one of the repair facilities. In case of repair, Zoomax (USA) Inc. covers the cost of return shipping via UPS Ground.
3. The product must be in as new condition, complete with all packaging and accessories. If any item is missing or damaged, a restocking fee will apply.
4. The package should be contained within an outer box, to ensure the packaging does not become scuffed or otherwise damaged. Failure to adequately protect the product will result in a restocking fee.

After submitting the form, you will receive a Return Merchandise Authorization (RMA) number from Customer Service Department within 2 business days. The RMA number must be written on the invoice or the shipping box. Please do not write the RMA number on the original packaging. Unauthorized returns will not be accepted and will be returned freight collect.

Once we receive the item(s), we will inspect the product, the packaging, and the accessories for damage, and to ensure everything is returned. If all is in order, we will issue a refund for your product, excluding shipping fee. Processing of your refund is handled according to the method of payment used to buy the product from Zoomax (USA) Inc. According to PayPal Help Center, refunds to credit or debit cards can take up to 30 days depending on the card company.  

Authorized repair centers can help with your product issues. Information is as below:

Commercial Electronics Service Center
770-457-6554
4020 Clairmont Road
Chamblee, GA 30341-3210
Staff in charge: Rupert Simms

Telesensory
650-743-9515
417 Cypress St.
Bakersfield, CA 93304
Staff in charge: Janio Calderon/Maribel Calderon

  

DEMONSTRATION

Product demonstration videos can be found on the product pages of this web site and can be viewed any time.

In some areas, authorized dealers may be available to provide an in-person demonstration. To find a distributor, please log in and check ‘SERVICE - Distributor List’ (visible only to registered user).

If there is no authorized dealer in your area, , or for other information about product demonstrations, please contact us and we will do our best to help you.